Shipping & Returns
- All shipments will be made via the carrier of our choice from our shop in Chinatown, New York.
Note that smaller soft items (i.e pins, tees, totes, and bandanas) will be sent by USPS while porcelain items will be shipped by UPS.
- Orders can be shipped via expedited service, however there is an additional surcharge for this service.
Returns & Exchanges
- If you are not 100% happy with your order, you can exchange the item or receive store credit only within 14 days of delivery. NO REFUNDS.
- All returns must be in original condition with all packaging and parts, 30% restocking fee may apply if not complied.
- Please contact us to let us know before shipping anything back, the customer is responsible for return shipping fee. Please use the following mailing information:
Wing on Wo & Co. , 26 Mott St. New York, NY 10013
Terms of Service
Photography: All efforts have been made to accurately photograph the finishes and colors of products. Slight variances can sometimes occur between the photographic representation and the actual product. Please keep in mind for our porcelainware that everything is handmade and glazes/colors may vary.
Shipping: All shipments will be made via the carrier of our choice. All shipments are shipped from our shop in Chinatown, New York. Orders can be shipped via expedited service, however there is an additional surcharge for this service.
Processing and shipping time:
- It normally takes 1 to 5 days to process an order.
- Transit time will be 1 to 6 business days depending on location.
- If there are any delays due to availability, you will be notified by phone or email.
Extra handling charges may apply to:
- Bulky, fragile, or over-sized items
- Orders needing rush shipping, drop ship, multiple packages
Return Policy: If you are not 100% happy with your order, you can exchange the item or receive store credit only within 14 days of delivery. NO REFUNDS.Please contact us to let us know before shipping anything back. Customer is responsible for return shipping fee.
Availability: W.O.W. does not guarantee the availability of any item and reserves the right to discontinue or change products at any time.
Damaged Goods: We carefully package and check each order before it ships out. Please examine your order upon arrival for any damage that may have occurred during shipping. All damage claims must be made in writing within 7 days of receipt of goods. Replacement products will be sent out as soon as possible. Be sure to:
- Retain all parts and packaging materials.
- Report missing or damaged merchandise immediately to us at email@example.com. We will then provide instructions for receiving a replacement item or store credit.
- Do not submit a claim to the shipping provider. Call us first for assistance.
Care and Maintenance: All our products vary with care instructions and maintenance. Please read the care instructions for your purchased item carefully.
For any other questions please contact us at firstname.lastname@example.org